LEGAL AND TERMS OF USE AND CONDITIONS

SDC will not ship ANY items to the District of Columbia (Washington D.C.).
SDC will not ship ANY items to the state of Massachusetts.


Purchasing/Cancellations/Returns


Purchasing Protocol

All payments are processed immediately upon placement of order. 
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. 
It is the responsibility of the customer to know and be in compliance with all applicable federal, state, local laws and limitations related to the purchase of magazines and ammunition in the locality in which the customer resides.


Order Cancellation Policy

Orders placed with Strategic Defense Concepts may be cancelled by the customer prior to the item having shipped. 
All cancellation requests must be made through the Customer Service Department at (725) 333-2664 or info@StrategicDefenseConcepts.us, Monday through Friday, 9 am - 5 pm CST. 
You MUST provide the order # when contacting Customer Service via phone or email. 
If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. 
Please note that the return of the item/package will be made at the customer's expense. 
Cancelled orders may not be reversed. All cancellations are final.


Return Policies

A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. 
Once a firearm is transferred to a customer's name, Strategic Defense Concepts will not accept a return or exchange under any circumstance. 
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.


B. All Other Purchases:
Return shipping is solely the responsibility of the customer. 
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Strategic Defense Concepts WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. 
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Strategic Defense Concepts to process the request, issue a refund, or replace the item. 
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item. 


REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.


Download/Print Return Merchandise Form here

 

All returned items must be in the same condition as when they were shipped by Strategic Defense Concepts and must be returned in original packaging. 


The customer will be assessed a re-stocking fee up to 25% of the product sales price if the items are not returned in resalable condition, as determined at the discretion of Strategic Defense Concepts.

 

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Strategic Defense Concepts will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.
 

Amending Orders

No amendments to orders can take place once an order is placed. 

If the order has not shipped, contact Customer Service Department at (725) 333-2664 or info@StrategicDefenseConcepts.us, Monday through Friday, 9 am - 5 pm CST to cancel the order. The customer will then need to complete a new order. 

Shipping Times

Due to the high seasonal/holiday order volume, shipping times will vary during the holidays. 
Non-holiday shipping is typically 5 days for your order to ship. 

 

Shipping Costs

For shipping costs please add the item(s) to your cart, enter your state and zip code then click ‘‘GET A QUOTE’’. 


Website Terms

We do our best to accurately describe the items we sell, but errors do occur.
Strategic Defense Concepts reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. In the event of inaccuracies in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes. Please refer to the product description for details.

SDC is not responsible for website performance in any particular browser or the inability for a user to use the website due to, but not limited to, internet connection issues, outages, coding issues, or compatibility.

 

Order Tracking

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number.
Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.


In-Store Pickup

Firearm order pickup is available at our Aurora, IL location.

Web orders MAY NOT be picked up at the Aurora Store location.

Customers will be contacted by the store once the In-Store Pickup is available.

 

Any customer who wishes to pick up stripped lower receivers or handguns must be a current resident of Illinois, Indiana, Wisconsin, Iowa, Kentucky, or Missouri with a valid Driver's License or state approved ID and the corresponding State issued Firearms License, with their current address reflected.


Long guns may be picked up by non-residents, provided they do so in person and the transaction is legal in both the transferee and transferor's state. The only exception would be permanent party military personnel, who would be required to provide a copy of their PCS orders, ID, and if they live off base, a state issued document (i.e. utility bill, vehicle registration) at time of pick up.


P.O. Box Shipments/Restrictions

Please note: Firearms cannot be shipped to a P.O. Box. 
SDC abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. 
A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:
Minor Blast/Minor Projection Hazard- Ammunition
Oxidizing Substances- Batteries
Flammable Solids-Black Powder
Flammable and combustible liquid- Cleaners, oil, and aerosol cans
If you wish to order any hazardous material, you must provide a physical address for shipment through UPS. 


Firearm Shipments

WE SHIP ONLY TO VALID FFL DEALERS. 
Please note: Firearms cannot be shipped to a P.O. Box. 

The customer is responsible for knowing his/her state laws regarding firearm transfers. 
Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. 
Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. 
The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive. 

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:
1.  A legal resident of the state in which you are ordering. 
2.  21 years of age or older to complete the transfer through your FFL. 
Exceptions - Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. 
    Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that Strategic Defense Concepts has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to Strategic Defense Concepts. Additional shipping charges will apply to orders that need to be reshipped.
SDC will not ship ANY items to the District of Columbia (Washington D.C.)

SDC will not ship ANY AR or AK Parts or Firearms (Including Receivers) to the City of Chicago, Illinois

SDC will not ship ANY AR or AK Firearms (Including Receivers) to Aurora, Highland Park, or Cook County, Illinois

SDC will not ship any handguns to California that are not on the DOJ roster. This includes Single Shot Exemption conversions. 

No AR parts will be shipped to Connecticut or Massachusetts. All such orders will be cancelled and the customer will be charged a 5% fee. 

Stripped lower receivers will NOT be shipped to the following states: 
- Connecticut 
- Massachusetts 

Complete AR and AK receivers will NOT be shipped to the following states: 
- California 
- Connecticut 
- Maryland 
- Massachusetts 
- New Jersey 
- New York 

Non-Compliant AR & AK models will NOT be shipped to the following states: 
- California (No “assault weapons” can be shipped.) 
- Connecticut 
- Maryland 
- Massachusetts 
- New Jersey 
- New York 

Palmetto State Armory DOES NOT ship high-capacity magazines (those greater than 10 rounds) with firearms to the states listed below. We WILL NOT replace high capacity magazines with state compliant magazines. We DO NOT offer refunds in place of the magazines.

Exceptions:
L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the firearm will be used in the execution of the L.E.O's duties. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.Os.
Not all of the states listed may have L.E.O exemptions. Please contact us BEFORE placing your order.
Strategic Defense Concepts does NOT ship directly to L.E.Os; the order must go to an FFL. Strategic Defense Concepts does NOT make exceptions for this policy.

 

Magazine Ordering Restrictions

Strategic Defense Concepts: 
ABIDES by all state regulations regarding the sale of high capacity magazines. 
DOES NOT ship high capacity magazines (those greater than 10 rounds) with firearms to the states listed below. 
WILL NOT replace high capacity magazines with state compliant magazines. 
DOES NOT offer refunds in place of the magazines. 

It is the customer’s responsibility for understanding state laws regarding magazine capacities. 

Customers ordering magazines that are illegal to own in their state will have their orders cancelled and will be charged a 5% restocking fee.
States with applied magazine restrictions:
California - no magazines greater than 10 rounds 
Colorado - no magazines greater than 15 rounds, effective July 1st, 2013 
Connecticut - 10 Rounds and less with a valid permit. 
Hawaii - no pistol magazines greater than 10 rounds 
Illinois - North Chicago, no rifle magazines greater than 16 rounds 
              Aurora, Skokie, Chicago, Evanston no rifle magazines greater than 15 rounds 
              Highland Park, Cook County, Dolton, Homewood no rifle magazines greater than 10 rounds 
Indiana - South Bend - no magazines greater than 15 rounds 
Maryland - no magazines greater than 10 rounds October 1st, 2013 
New Jersey - no magazines greater than 15 rounds 
New York - no magazines greater than 10 rounds 
Massachusetts - no pistol magazines over 10 rounds and no semi-automatic rifle or semi-automatic shotgun magazines over 5 rounds, no .22 caliber conversion kits will be shipped to Massachusetts
SDC will not ship ANY items to the District of Columbia (Washington D.C.).
Exceptions: 
*L.E.Os must provide both their credentials and a letterhead signed by their department's superior officer stating that the magazine/weapon will either be used in the execution of the L.E.O's duties, or off duty. PSA only recognizes City Police Officers, County Sheriff Deputies, and State Police (including Highway Patrol) as L.E.O’s. 
*SDC will not ship high capacity magazines for CA customers to a High Capacity Magazine Dealer. 
*High Capacity Magazine Dealers in CA may place orders with SDC directly.

Ammunition Ordering Restrictions

Strategic Defense Concepts ABIDES by all state regulations regarding the sale of ammunition. 

- You agree and accept all policies described in our Terms of Use.
- You are at least 21 years of age (for handgun ammunition) or 18 years of age (for rifle ammunition).
- By purchasing ammunition, you are not violating any local, state, or federal laws.
- You have not been convicted of any felony, a misdemeanor of domestic abuse, and you are not chemically dependent.
- You have no legal restraint that would prohibit you from possessing, ordering, owning, or transferring ammunition.
- You have never been committed to any mental institution, or been adjudicated as mentally defective.
- You will not sell ammunition to any minor.
- You cannot have ammunition shipped to a post office box.
- You do not live in a state, city, or county that prohibits you from owning, purchasing, or transferring ammunition.
- Customers who order ammunition in states prohibiting the order of ammunition will have their orders cancelled and a 5% restocking fee will be charged.


We WILL NOT ship ammunition to the following areas:
      This is not a comprehensive list, but is meant as a guide. 
      It is in no way meant to include all laws and restrictions across the United States. 
      Please contact the authorities in your area for any possible restrictions. 
      If you do live in a restricted area, your order will be cancelled. 

- California: No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon. 
- Connecticut: No sales without a valid permit. 
- Alaska: No Sales. Ammunition must be shipped to a freight forwarder. 
- Hawaii: No Sales. Ammunition must be shipped to a freight forwarder. 
- Illinois: No Sales to the city of Chicago or Cook County. All other Illinois residents must email us a copy of their FOID card in addition to their State ID. 
    Ammunition must ship to an address on one of these ID's. 
- Massachusetts: No Sales 
- Maryland: No Sales to the City of Annapolis and Montgomery County 
- New York: No Sales to New York City, or its five Burroughs. Starting January 1st, 2014 all ammunition must be sent to a FFL. 
- Washington DC: No Sales. 
- New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, email us a copy of your Firearms ID. 
    We must ship to the address on the FID. 

SDC will not ship ANY items to the District of Columbia (Washington D.C.).


California 2017 Notice

Due to recent changes in California state law, Strategic Defense Concepts will no longer be able to ship so called “assault weapons” to the state of California. This would include all AR-15 Complete lowers, AR-15 Complete Rifles, and all AK-47 rifles. This would also include other makes and models of these same firearm platforms manufactured by other companies. Example: Colt AR-15 rifle.


Other Ordering Restrictions

- Alaska: No tannerite sales.
- Hawaii: No tannerite sales.
- Maryland: No tannerite sales.
SDC will not ship ANY items to the District of Columbia (Washington D.C.).

Body Armor

By purchasing any items classified as "body armor" from Strategic Defense Concepts, you agree to be bound by these terms and conditions; furthermore, you represent, warrant, and confirm the following:

-  You are at least 18 years of age and the age of majority in your state, province, or territory of residence at the time of purchase;

-  You are not a felon;

-  You are not legally barred from purchasing, possessing, or using the item(s) purchased;

-  You are legally allowed to possess and use the item(s) in your state;

-  Your purchase does not violate any local, state, or federal laws;

-  You are not purchasing the item(s) for criminal or amoral purposes;

-  You will only use the item(s) purchased for lawful purposes;

-  You are purchasing the item(s) on your own behalf and not on behalf someone else in order to avoid complying with these Terms and Conditions;

-  You assume all risk of use (or misuse) of the item(s) purchased;

-  You understand that body armor is not bullet proof—IT IS ONLY BULLET RESISTANT, and if a bullet strikes you there is always a risk you will be injured

   or killed; and that plate carriers sold by SDC are not made from NON-ballistic material.

- You are smart enough to know better than to test body armor by wearing it and being shot with a firearm--any video submitted to us showing such

   behavior will not be promoted in any way, and, if posted publicly (e.g., YouTube), could be used against you in criminal prosecution; and

-  You agree, for yourself and your heirs, assigns, and agents, to fully and completely release, never bring any action in any court of law against, and to

   indemnify, defend, and hold harmless SDC for any and all liability stemming from your purchase, possession, or use of the item(s).

 

Illegally purchasing, possessing, or using body armor or other items sold by SDC may result in severe legal consequences for you, up to and including incarceration.  SDC will fully cooperate with all criminal investigations. Non-law enforcement residents of Connecticut are prohibited from purchasing body armor. 

SDC assumes NO LIABILITY for your use or misuse of any item(s) sold or donated, including without limitation any incidental or consequential liability. ALL WARRANTIES, INCLUDING THE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, ARE HEREBY EXCLUDED.  NO ORAL AGREEMENT OR WARRANTY OF ANY KIND SHALL BE BINDING UNLESS IN WRITING AND SIGNED BY SDC.  Statements, images, or descriptions are informational only, and not made or given as a warranty in any way.  SDC specifically disavows any other representation, warranty, or liability related to the condition or use of the items sold.  SDC does not cover any consequential damages, and its liability is limited to repairing or replacing defective items.  Every item is sold "AS IS" and "WITH ALL FAULTS".  The entire risk as to the quality and performance of the product is with the buyer.  

 

International Traffic in Arms Regulations (ITAR) / Export Regulations

Level IV rifle rated body armor (Rifle Plates), ceramic or composite, fall under the jurisdiction of the International Traffic in Arms Regulations (ITAR), and are subject to the export control laws of the U.S. Government. Export or re-transfer of Level IV Rifle Plates by any means to any foreign end user, or for any other end use, whether in the U.S. or abroad, without the written approval of the U.S. Department of State, is prohibited.

Level III rifle rated plates are now under the control of the Commerce Department’s Bureau of Industry and Security (BIS) and administered under the Export Administration Regulations (EAR) and remain subject to the export controls laws of the U.S. Government. Export or re-transfer of Level III Rifle Plates by any means to any foreign end user, or for any other end user, whether in the U.S, or abroad, without the written approval of the U.S. Department of Commerce, is prohibited.

The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in civil penalties and/or constitute a federal crime. SDC will not engage in any transaction that requires the illegal export of any products and will not assist directly or indirectly with the illegal export or re-export of any products.

 

These Terms & Conditions may be updated, revised, or changed without prior notice.


DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Strategic Defense Concepts, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.mbH. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit www.glock.com.

 

Info@StrategicDefenseConcepts.us                         2121 Ridge Avenue, Unit 105, Aurora, IL 60504

  • Facebook Clean
  • Google+ Clean
  • LinkedIn Clean

© 2020 by Strategic Defense Concepts